Shipping policy
Nuvex Shipping Policy
Last Updated: January 2026
At Nuvex, we aim to deliver your order quickly, safely, and reliably. Please review our shipping policy below.
Order Processing
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
Please note: During high-demand periods or promotions, processing times may be slightly extended.
Shipping Times
Estimated delivery times after processing:
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United States: 5–10 business days
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Canada: 7–12 business days
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United Kingdom & Europe: 7–14 business days
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Australia & New Zealand: 8–15 business days
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International Orders: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or local postal services.
Shipping Costs
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Shipping fees are calculated at checkout based on your location and selected shipping method.
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Promotional free shipping offers (if available) will be clearly displayed at checkout.
International Shipping & Customs
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International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
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Nuvex is not responsible for delays caused by customs inspections or clearance processes.
Incorrect Address Disclaimer
Please ensure your shipping address is entered correctly at checkout.
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Nuvex is not responsible for orders shipped to incorrectly provided addresses.
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If an order is returned to us due to an incorrect or incomplete address, reshipping fees may apply.
Lost or Delayed Packages
If your package appears delayed or marked as delivered but not received:
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Please allow 24–48 hours after delivery confirmation.
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Contact your local carrier first for assistance.
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If the issue remains unresolved, contact us at info@nuvexco.com with your order number and tracking details.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
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Order number
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Photos of the damaged package and product
We will review the issue and arrange a replacement or resolution where applicable.
Contact Us
For any shipping-related questions or concerns, please reach out:
📧 info@nuvexco.com
Response time: 24–48 business hours